Personalised Items:
Personalised and custom-made items are non-refundable and non-returnable due to their unique nature and the time, labour, and materials invested in creating each product.

Design Fee:
A £15 design fee is required to produce a design concept.

If you choose to go ahead with the order, this fee will be deducted from your final total.

Production Time:
Please allow 2–4 weeks for your item to be created and dispatched.

Production time may vary depending on size, complexity, or order volume.

Payment Terms:
A 50% deposit is required before any personalised work begins.

The remaining balance must be paid in full before the product is shipped.

A photo of the completed item will be sent for confirmation once the product is finished and before final payment is made.

Quality & Handmade Variation:
As items are handmade, slight variations may occur. These are part of the charm and uniqueness of handcrafted products.

Shipping & Delivery:
Once posted, delivery times may vary depending on the courier. Tracking will be provided where applicable. UK delivery only

Customer Responsibility:
Please double-check all spellings, specifications, and design details before confirming your order. Items are created exactly as approved.

Communication:
We will keep you updated throughout the process. If you have questions or need support, you’re always welcome to contact us.

Supporting Small Business:
Every order helps support a small, independent creator. Thank you for your patience, kindness, and support—it truly makes a difference..